At bh999, your privacy is not a formality — it is a fundamental part of how we operate. This Privacy Policy explains in clear terms exactly what personal data we collect from players across Pakistan, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information. We encourage you to read this document in full before registering your bh999 account.
Effective Date: January 2026Six core principles that guide every data decision we make at bh999.
All personal data submitted to bh999 is stored on encrypted servers using industry-standard AES-256 encryption. Access is restricted to authorised personnel only, and all internal access is logged and audited.
bh999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only where strictly required by law, licensing obligation, or to deliver our services to you.
As a bh999 player, you have the right to access, correct, and request deletion of your personal data at any time. Requests can be submitted to our support team and will be processed within 30 days of receipt.
We only collect data that is genuinely necessary for account operation, KYC compliance, payment processing, and responsible gaming monitoring. We do not collect data speculatively or beyond our stated purposes.
bh999 retains personal data only for as long as required to fulfil the purposes outlined in this policy, or as mandated by applicable regulatory and licensing obligations. Data is securely deleted thereafter.
In the unlikely event of a data security incident affecting your personal information, bh999 will notify affected players promptly and take all necessary remedial steps in accordance with our licensing obligations.
bh999 is an internationally licensed online gaming and sports betting platform accessible at bh999.games. We offer a comprehensive range of gaming services to players across Pakistan, including sports betting on cricket, PSL, football, snooker, and other major sports; live casino games; slots; keno; and other gaming products.
For the purposes of this Privacy Policy, "bh999", "we", "us", and "our" refer to the operating entity behind the bh999 platform and all associated services. "You" and "your" refer to any individual who accesses, browses, registers on, or uses the bh999 platform in any capacity.
bh999 acts as the data controller in respect of all personal information collected through the bh999.games website and associated services. We are committed to handling your personal data with the highest standards of care, transparency, and security.
Questions about your data? Contact our dedicated privacy support team at [email protected]. We are available from 9:00 AM to 1:00 AM PST, seven days a week, and will respond to all privacy-related enquiries within 48 hours.
bh999 collects personal data from you in two primary ways: information you provide to us directly, and information collected automatically as you use our platform. Below is a detailed breakdown of the categories of data we process.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g., Karachi, Lahore, Islamabad) | Registration |
| Financial Data | JazzCash account number, EasyPaisa number, HBL / UBL / Meezan Bank account details, USDT TRC20 wallet address, transaction history | Deposit & withdrawal processing |
| Account Data | Username, encrypted password, account preferences, communication preferences | Registration & account management |
| Communications Data | Support chat transcripts, emails sent to bh999, feedback and complaint records | Customer support interactions |
| Category | Examples | Purpose |
|---|---|---|
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns, login timestamps | Responsible gaming monitoring, product improvement |
| Cookie Data | Session identifiers, preference cookies, analytics cookies | Platform functionality, analytics (see Section 6) |
| Location Data | Approximate geolocation derived from IP address (city-level, e.g., Faisalabad, Lahore) | Geo-restriction compliance, fraud prevention |
Sensitive Data Notice: bh999 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where expressly required by our responsible gaming obligations (e.g., recording self-exclusion requests linked to problem gambling disclosures).
bh999 uses the personal data we collect strictly for the purposes described below. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first obtaining your consent or establishing a separate legal basis.
bh999 relies on the following legal bases for processing your personal data, depending on the specific purpose of the processing:
If you would like more information about the specific legal basis applied to any particular processing activity, please contact us at [email protected].
bh999 does not sell or rent your personal data to third parties. We may share your personal information with the categories of recipients described below, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We engage trusted third-party service providers to assist us in operating the bh999 platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC and identity verification providers, fraud detection specialists, game content providers, customer support software vendors, and cloud infrastructure providers. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
bh999 may disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts where required to do so by applicable law, regulation, or a valid legal order. Where permitted, bh999 will notify you of such disclosure.
In limited circumstances — for example, where a player has requested referral to a problem gambling support organisation — bh999 may share relevant data with accredited responsible gaming support bodies for the purpose of player welfare.
In the event of a merger, acquisition, or sale of all or part of bh999's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.
No Third-Party Marketing Sharing: bh999 will never share your personal data with third parties for their own marketing or advertising purposes.
bh999 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit bh999.games. Cookies allow us to recognise your browser, remember your preferences, maintain your session, and gather analytics data.
You can control and manage cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the bh999 platform, including logging in and placing bets. Disabling other cookie types will not prevent you from using the platform but may affect your experience.
bh999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or our licensing obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.
As a bh999 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected]. bh999 will acknowledge your request within 48 hours and respond in full within 30 days.
bh999 will not charge a fee for exercising any of the above rights unless your request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We may ask you to verify your identity before processing your request.
The bh999 platform is strictly intended for individuals aged 21 years or older. bh999 does not knowingly collect, process, or store personal data from individuals under the age of 21.
During the registration process, bh999 requires players to confirm that they are 21 or older. CNIC-based age verification is conducted as part of the KYC process prior to any withdrawal being approved. Where bh999 has reasonable grounds to believe that a registered user is under the age of 21, the account will be immediately suspended, all balances frozen, and KYC investigation initiated.
Underage Account Discovery: If bh999 discovers that personal data has been collected from a player who was under 21 at the time of registration, that data will be deleted promptly, the account will be permanently closed, and any deposits will be returned to the original funding source. If you believe a minor has accessed bh999, please contact us immediately at [email protected].
bh999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While bh999 takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. You also have a role to play: please keep your bh999 login credentials confidential and never share your password, PIN, or OTPs with any third party.
bh999 operates under an international gaming licence and uses cloud infrastructure and service providers whose servers may be located outside Pakistan. As a result, your personal data may be transferred to and processed in jurisdictions other than your country of residence.
Where such international transfers occur, bh999 ensures that appropriate safeguards are in place to protect your personal data, including:
By using the bh999 platform and accepting these terms, you acknowledge and consent to the transfer of your personal data in the manner described above.
bh999 may send you promotional communications including bonus offers, deposit match promotions, PSL season special bets, and general bh999 news via email or SMS, provided you have opted in to receive such communications during registration or via your account preferences.
You may withdraw your consent to receive marketing communications from bh999 at any time using any of the following methods:
Please allow up to 10 business days for opt-out requests to take full effect across all bh999 communication channels. Note that opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, and security alerts, which are sent as part of your bh999 account service.
bh999 is committed to responsible marketing practices. We do not send marketing communications to players who have self-excluded or who have otherwise indicated that they do not wish to receive promotional content. Players on our responsible gaming monitoring list may receive modified communications focused on support resources rather than promotional offers.
bh999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, licensing requirements, or platform features. Where changes are material, bh999 will notify registered players via the email address on file or via a prominent notice on bh999.games prior to the changes taking effect.
The "Effective Date" displayed at the top of this Privacy Policy indicates when the current version came into force. We recommend reviewing this policy periodically to stay informed of how bh999 protects your personal data.
Continued use of the bh999 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should cease using the bh999 platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bh999 handles your personal data, please do not hesitate to get in touch with us. Our dedicated privacy support team is available to assist you:
When submitting a privacy request, please include your registered bh999 username and the email address associated with your account so that we can verify your identity and process your request efficiently.
For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page for full details of the tools and resources available to you.
Now that you have read our Privacy Policy, you can play with complete confidence knowing your personal data and PKR transactions are handled with the highest standards of care. Join thousands of players across Karachi, Lahore, Islamabad, and Faisalabad on Pakistan's most trusted gaming platform. 21+ only. Please play responsibly.